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Dolphin Encounters

Plettenberg Bay

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Terms and Conditions

Ocean Ecological Adventures T/A Ocean Blue Adventures

RESERVATIONS
Full payment is required upon making an online reservation and prior to receiving confirmation; this does not apply to 30 day account holders whereby an agreement has been contracted.

If payment and proof thereof is not received, the reservation will be cancelled.
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Ocean Blue bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Ocean Blue via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Ocean Blue separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

All requests for amendments to a reservation are required in writing by fax or electronic mail at least 7 days prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Ocean Blue Adventures Management.

CANCELLATIONS
A 100% cancellation fee will apply in the event of a no show by guest on the activity date.
In the event of an amendment not received 7 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.

Management reserves the right to cancel any activity due to unforeseen circumstances including but not limited to, lack passengers, or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Ocean Blue Adventures Management, guests must report for the service/activity unless notified by Ocean Blue Adventures Management. In the event of a cancellation by Ocean Blue Adventures Management, a full refund will be given on the amount paid less 2.5% bank charges (or refunded to booking agent)

INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are participating in prior to departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund.
The indemnity form must sign by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to the activity.

CHILDREN
Children are classified as a passenger therefore children over 12 will be charged the full adult rate. Children 4 to 11 will be charged the child rate. Children 3 and under will be complimentary. Please note that children no matter the age are classified as a seat and will not be permitted to sit on any laps.

GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction



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